Privacy Policy – How 365pk Protects Your Personal Data

1 Policy Overview

365pk ("we", "us", "the Platform") operates an online gaming and sports betting platform accessible at 365pk.onl. This Privacy Policy applies to all users who visit the website, register an account, make deposits or withdrawals in PKR, place bets on cricket or other sports, play live casino games, or use any part of the platform — including via the 365pk Android app.

By registering an account or continuing to use the 365pk platform, you confirm that you have read this Privacy Policy and understand how your data is processed. If you do not agree with how we handle your data, you should not create an account. For questions or concerns at any time, you can reach us at [email protected].

2 Data We Collect

We collect personal information in three main ways: information you provide directly, information generated automatically as you use the platform, and information received from payment processors.

Information You Provide

• Registration details: full name, date of birth, email address, mobile number and chosen username when you create an account.
• Identity verification documents: where we are required to verify your identity or age, this may include a copy of your CNIC, passport or other government-issued ID.
• Payment information: your JazzCash number, Easypaisa account, Raast ID, bank account details or card details when you make a deposit or request a withdrawal. We do not store full card numbers — payment processing is handled by our payment partners.
• Support communications: any messages, complaints or queries you send to our support team, including chat transcripts and email correspondence.
• Responsible gaming preferences: deposit limits, session reminders or self-exclusion requests you submit through account settings.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version and screen resolution.
• Usage data: pages visited, games launched, bets placed, session duration, login and logout times, and navigation patterns within the platform.
• App data: if you use the 365pk Android app, we collect app version, device identifiers and crash/error reports to improve performance.
• Cookies and similar technologies: session cookies, preference cookies and analytics identifiers. See the Cookies section below for full details.

3 How We Use Your Data

Your personal data is used only for legitimate purposes directly related to operating your 365pk account and delivering the platform's services. Specifically, we use your data to:

• Create and manage your account, including verifying your identity and age (18+ requirement)
• Process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards
• Provide access to the full platform — Game Lobby, Sports Betting, Live Casino, Slots and the VIP programme
• Detect and prevent fraud, bonus abuse, multi-accounting and other prohibited activities
• Settle bets accurately and resolve any disputes regarding game or betting outcomes
• Deliver customer support and respond to your queries and complaints
• Send you account-related notifications — deposit confirmations, withdrawal updates, security alerts
• Provide promotional communications about bonuses and offers where you have opted in
• Apply responsible gaming tools you have configured, including deposit limits and self-exclusion
• Analyse platform performance and improve the user experience for Pakistani players
• Comply with applicable legal and regulatory requirements

4 Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: most data processing is necessary to deliver the service you signed up for — operating your account, processing PKR transactions and settling bets.
• Legal obligation: certain data is processed because we are required to do so — for example, identity verification for age compliance and transaction records for financial audit purposes.
• Legitimate interests: fraud prevention, platform security, abuse detection and service improvement are carried out under our legitimate business interests, provided these do not override your rights.
• Consent: where we send you marketing communications about promotions, bonuses or platform updates, we do so only where you have given explicit consent. You may withdraw consent at any time through your account notification settings.

5 Data Sharing

We do not share your personal data with third parties except in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and our banking partners receive only the transaction data necessary to process your PKR deposits and withdrawals. They operate under their own privacy policies and security standards.
• Game content providers: third-party providers who supply games in our Game Lobby receive anonymised session and wagering data to operate their titles and calculate RTP. They do not receive your name, CNIC or contact details.
• Identity verification services: where required to verify your identity or age, we may share document data with a trusted verification partner. This data is not retained by the partner beyond the verification process.
• Technology and hosting providers: our platform infrastructure partners process data on our behalf under strict data processing agreements. They are not permitted to use your data for their own purposes.
• Legal and regulatory disclosure: we may disclose data to law enforcement or relevant authorities where required by law, where we suspect financial crime, or where we are responding to a valid legal request.

Any third party who receives your data on our behalf is bound by confidentiality obligations and data security requirements consistent with this Privacy Policy.

6 Payment Data & PKR Transactions

365pk processes all financial transactions in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer, debit card or credit card, the following applies to your payment data:

• Full card numbers are never stored on 365pk servers. Card payments are tokenised by our payment gateway, meaning only a secure token is retained — not the raw card details.
• Your JazzCash mobile number, Easypaisa account reference or Raast ID is stored only as long as needed to process and reconcile transactions and to comply with financial record-keeping requirements.
• Transaction history — deposit amounts, withdrawal amounts, timestamps and reference numbers — is retained as part of your account record for a minimum period required for financial audit purposes.
• You must only use payment methods registered in your own name. Deposits from third-party payment accounts are not permitted and will trigger an account review.

7 Cookies & Tracking Technologies

365pk uses cookies and similar technologies to keep your session active, remember your preferences and understand how the platform is being used. Here is a breakdown of what we use and why:

• Essential cookies: required for the platform to function — these maintain your login session, remember your language preference and keep your PKR balance display accurate. These cannot be disabled without breaking the platform.
• Analytics cookies: we use anonymised analytics to understand which pages and games are most popular, how users navigate the platform and where technical issues occur. This data is aggregated and not linked back to your personal identity.
• Preference cookies: these remember settings you have configured such as game volume preferences, responsible gaming reminders and notification settings.
• Security cookies: short-lived tokens used to detect suspicious activity, prevent CSRF attacks and protect your account from unauthorised access.

Most browsers allow you to control cookie behaviour through their settings. However, disabling essential cookies will prevent the platform from functioning correctly. You will not be able to stay logged in or place bets without essential cookies active.

8 Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure, depending on the type of data:

• Account and identity data: retained for the duration of your account and for a minimum of five years after account closure to meet financial record-keeping and audit requirements.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years from the date of the transaction.
• Betting and gaming history: your wager history, game sessions and bonus records are retained for a minimum of three years and may be used for dispute resolution.
• Support communications: chat logs and email correspondence are retained for two years from the date of the interaction, or longer if the matter involves an ongoing dispute.
• Self-exclusion records: if you request self-exclusion, your exclusion record is retained indefinitely to prevent re-registration during the exclusion period.

When data is no longer required and the retention period has expired, it is securely deleted or anonymised so that it can no longer be linked to your identity.

9 Security Measures

Protecting your personal data is a core responsibility at 365pk. We implement multiple layers of security to safeguard your information:

• TLS encryption: all data transmitted between your browser or app and our servers is encrypted using TLS 1.2 or higher, preventing interception in transit.
• Password hashing: your account password is never stored in plain text. It is processed through a one-way cryptographic hash, meaning even internal staff cannot see your password.
• Access controls: internal access to personal data is restricted on a need-to-know basis. Staff who access user data do so only within the scope of their job function and are bound by confidentiality agreements.
• Fraud monitoring: automated systems monitor account activity for signs of unauthorised access, unusual transaction patterns and other suspicious behaviour in real time.
• Regular security reviews: our platform infrastructure undergoes regular security assessments to identify and remediate vulnerabilities before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, do not share your login details with anyone, and contact support immediately if you suspect your account has been compromised.

10 Your Rights Over Your Data

As a 365pk account holder, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with your registered username and a clear description of your request.

• Access: you can request a copy of all personal data we hold about you. We will provide this within a reasonable timeframe.
• Correction: if any data we hold about you is inaccurate or incomplete, you can request that it be corrected. Some fields (such as your registered name) may require identity verification before changes are made.
• Erasure: you can request that your personal data be deleted. Note that we may be required to retain certain data (transaction records, identity verification documents) for legal and audit purposes even after a deletion request.
• Restriction: you can ask us to temporarily stop processing your data while a dispute or correction request is being resolved.
• Portability: you can request your account and gaming data in a structured, machine-readable format.
• Object: you can object to data processing carried out under our legitimate interests, including direct marketing. If you object to marketing, we will stop sending promotional communications immediately.

11 Children & Minors

365pk is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration, and we may request identity documentation to verify age at any point.

If we discover that an account has been created by a person under the age of 18, that account will be closed immediately and any personal data associated with it will be deleted, subject to any legal retention requirements. If you believe a minor has registered on the platform, please contact us at [email protected] so we can investigate promptly.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. Keep your 365pk login credentials private and never allow children to use your device while you are logged in.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology, or updates to applicable data protection standards. When we make changes, the "Last Updated" date at the top of this page will be revised.

For significant changes that materially affect how we use your personal data, we will notify active account holders via the platform's notification system or by email to the address registered on your account. Your continued use of the platform after the update constitutes acceptance of the revised policy.

We recommend checking this page periodically, particularly before making a new deposit or accepting a promotional offer, to ensure you are comfortable with the current privacy practices.

13 Contact & Complaints

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a complaint about how your personal data has been handled, please contact the 365pk support team directly.

We aim to resolve all privacy complaints within 30 days. If you are not satisfied with our response, you retain the right to escalate the matter through appropriate channels available to you. For responsible gaming concerns or self-exclusion requests, visit our Responsible Gaming page. For general account and platform questions, visit our FAQ page.