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365pk FAQ – Answers to Your Top Gaming Questions

Everything you need to know about your 365pk account, PKR deposits and withdrawals, cricket betting, PSL odds, slots, VIP rewards and responsible gaming — all answered clearly in one place.

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PKR
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Account Deposits Withdrawals Betting Slots VIP App Responsible Gaming

Welcome to the 365pk FAQ page. Whether you are a brand-new player still figuring out how to get started, or a regular who has a specific question about their account or a recent transaction, this page is here to give you straight answers. We have organised everything into clear categories so you can jump directly to what you need.

The questions below are based on what Pakistan players ask us most often. If you cannot find the answer you are looking for here, you can always reach the 365pk support team at [email protected] and we will get back to you as quickly as possible.

Good to know: Use the category tabs above to jump directly to the section you need — Account, Deposits, Withdrawals, Betting, Slots, VIP, App or Responsible Gaming.
Account Registration & Login

Creating a 365pk account is free and takes under three minutes. Click the Register button, enter your Pakistani mobile number, choose a secure password and verify your number with the OTP sent to your phone. Once verified, your account is active and ready to use. You must be at least 18 years old to register.

For basic registration you only need a valid Pakistani mobile number. No documents are needed to open an account and start playing. Depending on your activity level and withdrawal requests, account verification steps may apply at a later stage — but day-to-day gaming and deposits do not require you to upload anything upfront.

On the login screen, select the password recovery option. Enter your registered Pakistani mobile number and you will receive an OTP. Once verified, you can set a new password immediately. If you no longer have access to the registered number, contact support at [email protected] for manual account recovery assistance.

No. Each player is allowed one account only. Duplicate accounts may be suspended. If you have accidentally created more than one account, contact support straight away and the situation will be resolved without penalty, provided no abuse was intended.

Log in to your account and navigate to the profile or account settings section. Some changes — particularly mobile number updates — require an OTP verification step to confirm your identity before the change is saved. If you run into any difficulty, reach out to support at [email protected].
Deposits PKR & Payments

365pk supports all major Pakistani payment methods. You can deposit PKR using JazzCash, Easypaisa, Raast, direct bank transfer, debit and credit cards, and other mobile wallets. All deposits are processed in PKR with no currency conversion fees. Simply choose your preferred method from the cashier section after logging in.

Most deposits via JazzCash, Easypaisa and Raast are credited to your 365pk account almost instantly — usually within a few seconds to two minutes. Bank transfers may take slightly longer depending on your bank's processing times, typically between a few minutes and a couple of hours during business hours.

Yes, a minimum deposit applies and varies by payment method. The cashier section in your account will show the exact minimum for each option at the time of your transaction. Generally, mobile wallet deposits have a lower minimum threshold than bank transfers, making them the most accessible option for everyday top-ups.

First, check your JazzCash, Easypaisa or bank statement to confirm the transaction went through on your end. If the money left your wallet or bank but has not appeared in your 365pk account after 30 minutes, contact support at [email protected] and provide the transaction reference number. Our team will trace and resolve it promptly.
Withdrawals Cashing Out

Log in to your account, go to the cashier section and select Withdraw. Choose your preferred method — JazzCash, Easypaisa, Raast or bank transfer — enter the amount in PKR and confirm. Withdrawals are processed to the same payment method you used for your most recent deposit wherever possible.

JazzCash and Easypaisa withdrawals are typically processed within a few minutes to a couple of hours. Raast and bank transfers may take up to one business day depending on your bank. During busy periods processing times may be slightly longer, but the vast majority of withdrawal requests are completed the same day they are submitted.

A withdrawal may be held if your account has not yet completed the standard verification step, if there is an active bonus with wagering requirements still outstanding, or if the withdrawal amount exceeds standard processing thresholds that require a brief manual review. Check your account notifications for the specific reason, or contact support at [email protected] for clarification.

Yes, both minimum and maximum withdrawal limits apply and vary by payment method and VIP tier. Higher VIP levels come with increased daily and monthly withdrawal limits. The cashier section in your account always shows the current limits applicable to your account at the time of the request.
Betting Cricket, PSL & Sports

Cricket is the centrepiece of 365pk's sports betting section. You will find full markets for PSL, T20 internationals, ODIs, Test matches and domestic Pakistan cricket. Beyond cricket, the platform also covers Football, Esports and other popular international sports. Live in-play betting is available on most major cricket fixtures, with odds updated ball by ball.

Log in to your account, navigate to the Betting section and select Cricket. Choose the match or tournament you want to bet on, browse the available markets — match winner, top batsman, total runs, live in-play and many more — then click your selection to add it to your bet slip. Enter your PKR stake, review the potential return and confirm the bet.

Yes, cash-out is available on selected markets and events. When a cash-out option is available on your active bet, you will see the current cash-out value displayed on your bet slip. The value fluctuates in real time based on how the match is progressing. Accepting the cash-out settles the bet immediately at that value and credits PKR to your account balance.

For T20 and ODI matches that are officially abandoned without a result, bets are typically voided and your full PKR stake is returned to your account balance. For matches where a Duckworth-Lewis-Stern result is declared, bets are generally settled on the official DLS outcome. Specific settlement rules are detailed in the Terms and Conditions section.
Slots & Casino Games

365pk hosts hundreds of slot titles covering classic three-reel slots, video slots with multiple pay lines, and progressive jackpot games where the prize pool grows with every spin across all players. The library is updated regularly with new releases. You can browse all available games through the Slots and Slot Games sections, or explore the full Game Lobby for everything in one place.

All slot games on 365pk use certified Random Number Generator (RNG) technology, which means every spin outcome is completely independent of previous spins and cannot be predicted or manipulated. The RTP (Return to Player) percentage for each game is determined by the game provider and is consistent across all players. This ensures a fair gaming environment for everyone on the platform.

Selected slot titles offer a demo or free-play mode that lets you spin without wagering real PKR. This is a great way to get familiar with a game's mechanics, bonus features and pay lines before committing real money. Look for the "Demo" or "Try Free" option on supported games within the Slots section of the platform.
VIP Programme Rewards & Tiers

The 365pk VIP programme rewards you for your activity on the platform. Every PKR you wager on sports betting, live casino games or slots earns you VIP points. As your points accumulate, you move up through VIP tiers — each higher tier unlocks better bonuses, higher withdrawal limits, faster processing and exclusive promotions. Your current tier and point balance are always visible on your account dashboard after login.

VIP points and tier status may reset or decay if your account is inactive for an extended period. Staying active by regularly placing bets, playing casino games or spinning slots helps maintain and grow your VIP status. Full details on point validity and tier maintenance requirements are outlined in the VIP section of the platform.

Higher VIP tiers on 365pk come with a range of benefits: increased daily and monthly PKR withdrawal limits, priority processing of withdrawal requests, access to exclusive bonus offers not available to standard players, cashback on losses, and for the top tiers — a dedicated account manager available to assist you personally. The full tier breakdown is available on the VIP page.
Mobile App Download & Setup

Visit the Download page on this website to get the 365pk app for Android or iOS. The APK file for Android can be downloaded directly — you may need to allow installation from unknown sources in your phone settings, which is a standard step for apps downloaded outside the Play Store. iOS users can follow the instructions on the download page for their device. The app is lightweight and works well on Pakistani mobile data connections.

Yes, the 365pk app is available for both Android and iOS devices. Android users download the APK directly from the 365pk website. iOS users follow a slightly different installation process detailed on the Download page. Both versions offer the full platform experience — sports betting, live cricket odds, casino games, slots and your complete account management tools.

First, check that you are running the latest version of the app — older versions may have compatibility issues. Try clearing the app cache from your phone settings, then relaunch. If the problem continues, uninstall the app, download a fresh copy from the Download page and reinstall it. If you are still experiencing issues, contact support at [email protected] with your device model and Android or iOS version.
Responsible Gaming Safe Play

365pk provides several self-management tools accessible from your account settings. You can set daily, weekly or monthly PKR deposit limits to keep your spending within a budget you are comfortable with. Session time reminders let you track how long you have been playing, and a self-exclusion option is available for players who feel they need a break from gaming entirely. These tools are there to help you stay in control.

Log in to your account and go to the Responsible Gaming section within your account settings. From there you can set a PKR deposit limit on a daily, weekly or monthly basis. Once a limit is set it takes effect immediately. Increasing a limit requires a short cooling-off period before it comes into force — this is intentional and designed to prevent impulsive decisions.

Yes. Self-exclusion is available from your account settings and lets you suspend access to your 365pk account for a chosen period. During self-exclusion, you will not be able to log in, deposit or place bets. Any available balance remains safe and will be returned to you once the exclusion period ends. If you need immediate assistance, contact support at [email protected]. 365pk is for adults aged 18 and above only.
Still have a question? If you cannot find the answer you need above, the 365pk support team is available to help. Send an email to [email protected] and include as much detail as possible about your query — your registered mobile number, the date and time of any relevant transaction, and a clear description of the issue. We aim to respond to all queries as quickly as possible.
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Important Pages
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Play Responsibly

365pk is strictly for players aged 18 and above. Set your own PKR deposit limits, take regular breaks and use the self-exclusion tool if you ever feel your gaming needs a pause.

Read Our Responsible Gaming Guide
Contact Support

Can't find your answer? Email our support team directly:

[email protected]

Why Players Choose 365pk

Beyond great answers, here is a quick reminder of what makes 365pk the go-to platform for Pakistani players.

Cricket & PSL Betting

Comprehensive markets for every PSL season, T20 internationals, ODIs and domestic Pakistan cricket — all in PKR with live in-play odds updated ball by ball.

Instant PKR Payments

Deposit and withdraw in PKR using JazzCash, Easypaisa, Raast or bank transfer. No conversion fees, no complicated steps — your money moves fast and stays safe.

Hundreds of Slot Games

Classic reels, video slots and progressive jackpots — all available the moment you log in. New titles added regularly so there is always something fresh to spin.

Rewarding VIP Programme

Every PKR you wager earns VIP points. Climb the tiers to unlock higher withdrawal limits, exclusive bonuses, cashback and a dedicated account manager at the top levels.

Smooth Mobile App

The 365pk app is built for Pakistani phones and data connections. Log in once and stay connected — get live PSL alerts, check your balance and place bets on the go.

Responsible Gaming Tools

Set PKR deposit limits, activate session reminders or use self-exclusion — all from your account settings. 365pk is committed to a safe environment for adults aged 18 and above.

Ready to Get Started with 365pk?

You have got the answers — now it is time to play. Register your free account in under three minutes using your Pakistani mobile number, make your first PKR deposit via JazzCash or Easypaisa, and dive straight into cricket betting, slots or live casino.

Register Free Log In Download App
  • Free to register — Pakistani mobile number only
  • PKR account — JazzCash, Easypaisa, Raast, bank transfer
  • Live PSL & cricket betting with in-play markets
  • Hundreds of slots and live casino tables
  • For adults aged 18 and above — please play responsibly